Service That Continues Long After Installation
At Exfol Friends Elevators, we believe our relationship with you begins when you first contact us – and continues for the entire life of your elevator system. Our customer support isn’t just about answering phones; it’s about being a reliable partner you can count on.
Responsive Service Desk
Easy to Reach
Call, email, or use our online portal – whichever works best for you. You’ll reach knowledgeable people who can help, not automated systems that frustrate.
Quick Response Times
Routine inquiries answered within 24 hours. Emergency calls get immediate attention.
Knowledgeable Support
Our team knows elevator systems and can often troubleshoot issues or answer questions over the phone.
Service Scheduling
Flexible appointment times that work around your building’s needs, including evenings and weekends when necessary.
Warranty Support
Comprehensive Coverage
New installations include manufacturer warranties on equipment plus our workmanship guarantee.
Clear Terms
We explain warranty coverage in plain language so you know exactly what’s protected.
Hassle-Free Claims
If warranty issues arise, we handle manufacturer coordination and ensure problems are resolved promptly.
Extended Options
Extended warranty coverage available for additional peace of mind beyond standard terms.
Performance Tracking & Reporting
Service History Records
Complete documentation of all work performed on your elevator systems.
Maintenance Logs
Detailed records showing inspection dates, findings, repairs, and recommendations.
Performance Reports
Regular summaries showing your elevator’s reliability, service calls, and trends.
Compliance Documentation
Organized records ready for regulatory inspections or property audits.
Digital Access
Online portal where you can view service history, schedule appointments, and access documentation anytime.
Proactive Communication
Maintenance Reminders
We’ll notify you when scheduled maintenance is coming up – you don’t have to track it.
Lifecycle Updates
Advance notice of components approaching end of useful life so you can plan and budget accordingly.
Code Changes
Information about regulatory updates that might affect your elevator systems.
Seasonal Preparation
Recommendations for weather-related preparations and seasonal maintenance needs.
Long-Term Relationship Benefits
Priority Service
Established customers receive preferential scheduling and faster response times.
Loyalty Pricing
Long-term customers benefit from preferred rates on services and parts.
System Knowledge
We maintain detailed records of your specific equipment, making service more efficient over time.
Trusted Advisor Status
We become familiar with your property’s unique needs and can provide increasingly tailored recommendations.
Customer Satisfaction Guarantee
We’re not satisfied unless you’re completely happy with our service. If something isn’t right, we’ll make it right – that’s our promise.
What sets our support apart: We answer when you call. We do what we say we’ll do. We treat your property like it’s our own. We’re still here years after the initial installation, ready to help whenever you need us.